The problem
RGI Solutions, a UK insurance claims-investigation firm, was re-keying emailed cases by hand into Proclaim, a legacy case-management platform with only a SOAP interface. Every case meant manual reading, extraction and typing, and volume was growing faster than the team could.
Our solution
Our pipeline reads every inbound case email, extracts the fields with a confidence score, and pushes them straight into the case system. High-confidence cases flow through automatically; staff review only the ambiguous ones.
Results
- Runs in production at 70+ cases a day
- Manual re-keying removed for high-confidence cases
- Every extraction logged as a complete, exportable audit trail
The project at a glance
- 70+ cases a day, live in production
- Field-level confidence scoring
- Staff review only the ambiguous cases
- Direct write-back over SOAP
- Full audit trail on every extraction
